Please note the 1 star was deducted (& I wanted to deduct more) for the staff only, not Dr Noonan.
I had 2 appointments this week for some reason (today & Friday). I left a message last week confirming cancelling the appointment on Friday & keep today. I mentioned this @ least 3x to clarify so there wasn't any misunderstanding. Unfortunately, the opposite happened & today was cancelled. (I live almost 1 1/2 hrs away, round trip.) They were able to squeeze me in when I complained which I did appreciate. What was frustrating on my end was the staff appeared irritated w/me as if what occurred was my doing. I was the one who had good reason to be frustrated. (Even if it was my doing though, there's still no reason to give attitude.) The looks I was received from 2 different PA's/nurses weren't necessary. Yes, they were having lunch so guessing that's why they were irritated but again, that should've been directed towards the individual that didn't do as I requested & cancelled the wrong day.
All in all, we all have our struggles in this crazy life & there's going to be times when work doesn't go as planned, but it's all about how you react. I didn't need nor deserve the way the PA/nurse treated me.
Nancy T. | Feb 20, 2023